Privacy Policy
Introduction
We are committed to protecting your privacy and handling your personal data with care, transparency, and in compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our glass window repair and installation services.
By using our website or submitting your details, you acknowledge and agree to the practices described in this policy.
Information We Collect
We may collect and process the following types of personal information:
- Basic identity information such as your name
- Contact details including phone number and email address
- Property and project information required to provide accurate quotations and services
- Information submitted through enquiry forms, phone calls, or email communication
- Technical data such as IP address, browser type, device information, and website usage behaviour
- Cookies and analytics data used to improve website performance and user experience
We only collect information that is necessary to provide our services effectively and improve the quality of our customer experience.
How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations for services
- To arrange, manage, and deliver glass window repair and installation projects
- To communicate important updates regarding your enquiry or ongoing work
- To improve our website functionality, service quality, and customer experience
- To maintain internal records and manage business operations
- To comply with legal, tax, and regulatory obligations
We ensure that your data is only used for legitimate business purposes and is never processed in a way that is incompatible with the reason it was collected.
Data Protection & Security
We take the security of your personal data seriously. Appropriate technical and organisational measures are in place to protect your information from:
- Unauthorized access
- Loss, misuse, or alteration
- Accidental disclosure or destruction
Access to personal data is strictly limited to authorised personnel who require it to perform their duties. We regularly review our security practices to ensure your data remains protected.
Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share your information only when necessary with:
- Trusted subcontractors or installers involved in delivering your project
- Service providers such as IT support, website hosting, or communication tools
- Regulatory bodies or authorities where required by law
- Third parties where necessary to protect our legal rights or prevent fraud
All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.
Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, improve website performance, and understand how visitors interact with our pages. Cookies help us analyse traffic patterns, remember user preferences, and ensure the website functions efficiently. You can choose to accept or decline cookies through your browser settings; however, disabling cookies may limit certain features and affect overall website performance.
Data Retention
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including providing our services, managing customer relationships, maintaining business records, and complying with legal, tax, or regulatory obligations. Once your data is no longer required, it is securely deleted or anonymised in accordance with applicable data protection standards.
Your Rights
Depending on applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (where legally permitted)
- Object to or restrict certain types of data processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below. We will respond in accordance with applicable legal requirements.
Third-Party Links
Our website may contain links to third-party websites for additional information or convenience. We are not responsible for the content, security, or privacy practices of these external websites. We recommend reviewing their privacy policies before providing any personal data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Legal or regulatory requirements
- Our business operations or services
- Website functionality or technology improvements
- Data protection practices or security standards
Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed. Continued use of our website after changes are made indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us:
Email: info@unionwindows.co.uk
Phone: 0777 323 318 / 02034 575 560
Company Name: UNION WINDOWS LTD
Address: 203 High Street Penge, London SE 7PF (Opposite Saintsbury’s)